MANAGED IT

One team runs your whole IT operation.

Your ops or people team is currently doing IT alongside their day job. Nobody has time to actually own the endpoint fleet, the identity plane, the SaaS licensing, or the on-call. That's what we do. One contract, one Slack channel, one set of engineers who know your environment — so your team can spend its time on things that matter more than a broken printer or a stuck password reset.

Talk to us →NYC coverage
WHO THIS IS FOR
  • →20-200 person businesses across NY, NJ, CT who need real IT coverage — not just after-the-fact support.
  • →Ops or People teams currently doing IT as a side project they didn't sign up for.
  • →Companies replacing an in-house sysadmin who left or an MSP that only reacts to tickets.
  • →Growing teams where the number of laptops, SaaS apps, and identity systems has outrun spreadsheet-based management.
WHAT WE MANAGE
Everyday support
  • · Live tech support in Slack or Microsoft Teams
  • · First response under 5 minutes (business hours)
  • · Password / MFA resets
  • · Access requests
  • · New-hire IT setup
  • · Escalation to specialists
Fleet & lifecycle
  • · Windows + Mac provisioning (Intune, Jamf)
  • · Patch + update rollouts
  • · Asset tracking (Snipe-IT)
  • · Warranty + lifecycle
  • · Offboarding + wipe
  • · Return / RMA
Ops backbone
  • · Vendor + license management
  • · Documented runbooks
  • · Change management
  • · Incident postmortems
  • · Monthly business review
  • · Dedicated account lead
HOW WE WORK
Kick-off audit, then a real plan

The first two weeks are a structured audit — endpoints, identity, cloud accounts, SaaS licenses, network gear, backup posture. You get a written baseline and a 90-day remediation plan before we take over day-to-day. No 'we'll figure it out as we go.'

One team, one channel

Your users open tickets where they already work — Slack or Microsoft Teams, whichever your company runs. It's one message, not a form. Live engineers respond in the same thread. Everything's logged and SLA-tracked in the background, but that machinery is invisible to the user who just wants their VPN fixed.

On-site when it matters, remote when it doesn't

Half of NYC office issues need someone physically present — a dead switch, a new office move, a mis-cabled patch panel. Bridge and tunnel travel across the tri-state is priced into the plan, not billed as an extra.

You own everything

Documentation, admin credentials, tenant ownership, DNS — all stay in accounts you control. If we ever part ways, offboarding is a matter of removing our access, not disentangling from a proprietary platform.

FREQUENTLY ASKED
What's included versus billed separately?
Managed plan covers day-to-day ticketing, endpoint management, identity, patching, and standard cloud administration. Standalone projects — new office builds, cabling, migrations, hardware installs — are quoted separately so you're not paying a retainer for a one-off.
Do you replace our current MSP or work alongside them?
Usually replace. Two IT vendors in one environment creates gaps neither owns. If there's a specific narrow scope (payroll app support, printer contracts) you want to keep with a specialist, that's fine.
How fast do you respond?
Critical issues (production down, security incident, exec locked out): under one hour. Standard requests: same day. Low-priority: within two business days. Written SLAs, with escalation and credit-back if we miss.
What's the contract length?
12-month initial term with a 60-day out clause after the first six months. We'd rather earn the renewal than lock you into a bad fit.
RELATED SERVICES
Identity & Access→Cybersecurity→Cloud Infrastructure→Networking→

Ready to talk?

One conversation to scope what you have, what you're missing, and whether we're a fit. Managed plans start at $2,500/month.

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