MANAGED IT

Managed IT services for businesses of 20 to 200 people.

NexDesk runs IT operations for companies across New York, New Jersey and Connecticut. One contract covers everyday support, endpoint management, identity, cloud administration and on-site engineering. Your staff raise issues in Slack or Microsoft Teams, and a live engineer answers in the same thread.

Talk to us →NYC coverage
WHO THIS IS FOR
  • →Companies of 20 to 200 people whose IT has outgrown an office manager and a spreadsheet of serial numbers.
  • →Operations and People teams currently absorbing IT work alongside the role they were hired for.
  • →Businesses replacing a departed systems administrator, or an incumbent provider that responds to tickets but owns no outcomes.
  • →Growing teams where the number of laptops, SaaS applications and identity systems has passed what manual administration can track.
WHAT WE MANAGE
Everyday support
  • · Live support in Slack or Microsoft Teams
  • · First human reply within 5 minutes, business hours
  • · Password and MFA resets
  • · Access requests and approvals
  • · New-hire provisioning
  • · Escalation to named specialists
Fleet and lifecycle
  • · Windows provisioning through Intune
  • · Mac provisioning through Jamf
  • · Patch and update rollouts
  • · Asset register with photographs, warranty and refresh tracking
  • · Warranty and refresh tracking
  • · Offboarding, wipe and return
Operations backbone
  • · Vendor and licence management
  • · Written runbooks for your environment
  • · Change control and approvals
  • · Incident review after every priority-one event
  • · Monthly service review
  • · A named account lead
HOW WE WORK
A documented baseline before we take over

The engagement opens with a two-week audit covering endpoints, identity, cloud tenancies, SaaS licensing, network hardware and backup posture. NexDesk delivers a written baseline and a 90-day remediation plan before assuming day-to-day responsibility, so the scope of work is agreed in advance rather than discovered during it.

Support in the tools your staff already use

Your team raises issues in Slack or Microsoft Teams, whichever your company runs, and a live engineer replies in the same thread. Ticketing, SLA tracking and documentation run behind that conversation and stay invisible to the person who needs their VPN working. There is no portal to learn and no form to complete.

On-site engineering across the tri-state area

A substantial share of office incidents require an engineer in the building: a failed switch, a mis-patched panel, a floor move, a wireless survey. NexDesk dispatches engineers across the five boroughs, Jersey City, Long Island and Stamford, and travel is priced into the managed plan rather than billed per visit.

You retain ownership of your environment

Documentation, administrative credentials, tenant ownership and DNS remain in accounts your company holds. Ending the engagement means revoking our access, not extracting your environment from a proprietary platform. NexDesk provides a full documentation and credential export on request at any point in the term.

FREQUENTLY ASKED
What does the managed plan include, and what is quoted separately?
The plan covers day-to-day support, endpoint management, identity administration, patching and standard cloud administration for an agreed number of users. Project work is quoted separately: office builds, structured cabling, platform migrations, wireless deployments and hardware installations. Separating the two keeps the monthly fee predictable and stops project work being absorbed into a retainer that was not priced for it.
What are your response targets?
First human reply within 5 minutes during business hours, measured from the message arriving in Slack or Teams. Engineer engaged on a priority-one incident within one hour, which covers production outages, security incidents and lockouts affecting leadership. Standard requests are resolved the same business day and low-priority requests within two business days. These targets appear in the service agreement with escalation paths and fee credits where NexDesk misses them.
Do you replace an existing provider or work alongside one?
Usually replace. Two providers in one environment produces gaps that neither owns, and the resulting disputes are expensive to resolve during an incident. A narrow specialist scope that genuinely sits outside general IT, such as a practice management application or a printer contract, can reasonably stay where it is.
What does it cost?
Managed plans start at $2,500 per month. Pricing is per user and depends on headcount, the number of sites, device mix and whether cybersecurity monitoring is included. NexDesk quotes a fixed monthly figure after the audit rather than an estimate before it.
What is the contract length?
A twelve-month initial term, with a 60-day termination clause available after the first six months. The notice period exists so a poor fit can be ended without litigation, and the initial term exists because the first quarter is largely remediation work.
Who actually does the work?
NexDesk is a New York firm and every engineer is based in the tri-state area. There is no offshore service desk and no overnight queue handled elsewhere. Your account lead is named in the service agreement and does not change without notice.
RELATED SERVICES
Identity & Access →Cybersecurity →Cloud Infrastructure →Networking →

Ready to talk?

One conversation to scope what you have, what you're missing, and whether we're a fit. Managed plans start at $2,500/month.

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