IT support that
lives in Slack
NexDesk is a managed service platform that combines AI-driven triage with Slack-based ticketing. Your team gets instant IT support without leaving the tools they already use.
My laptop won't connect to the VPN after the latest update. Getting error code 0x800.
I've created ticket #1847 for your VPN issue. Based on error 0x800, this is likely a certificate refresh problem. A technician has been notified and will assist you shortly.
Everything you need to deliver
world-class IT support
Built for MSPs who want to modernize their support workflow without disrupting how their clients work.
Slack-Native Ticketing
Users submit support requests right in Slack. No portals, no emails, no friction. Tickets are created automatically from chat messages.
AI-Powered Triage
Every incoming request is analyzed by AI to understand the issue, categorize it, assign priority, and route it to the right technician automatically.
Real-Time Resolution
Technicians respond in real-time through a dedicated dashboard. Two-way sync keeps Slack and the dashboard in perfect lockstep.
Multi-Tenant Platform
Manage multiple client organizations from a single platform. Each tenant gets their own portal, users, and isolated ticket history.
Customer Portal
Give your clients visibility into their tickets, team management, and support metrics through a branded self-service portal.
Smart Escalation
Automated escalation rules ensure nothing slips through the cracks. Tickets are escalated based on SLA timers and priority levels.
How NexDesk works
Get up and running in minutes. No complicated setup, no training required.
Connect Your Slack
Install the NexDesk Slack app in your workspace. Choose a channel for IT support requests, or let users DM the bot directly.
Users Report Issues
Employees describe their problems in plain language, right in Slack. No forms, no portals, no context-switching.
AI Triages Instantly
NexDesk AI analyzes the message, creates a ticket, assigns priority, and routes it to the best available technician.
Technicians Resolve
Your team manages tickets from a real-time dashboard. Replies sync back to Slack so users get updates where they already are.
Simple, transparent pricing
Start free for 14 days. No credit card required. Scale as you grow.
Starter
For small teams getting started with modern IT support.
- Up to 3 technicians
- Slack integration
- AI triage & routing
- Customer portal
- Email support
Professional
For growing MSPs managing multiple client organizations.
- Unlimited technicians
- Multi-tenant management
- Advanced escalation rules
- SLA tracking & reporting
- Custom branding
- Priority support
Enterprise
For large MSPs with advanced security and compliance needs.
- Everything in Professional
- SSO / SAML authentication
- Dedicated account manager
- Custom integrations
- On-premise deployment option
- SLA guarantee
Ready to modernize your IT support?
Get in touch and we'll have you up and running in under an hour.