IDENTITY & ACCESS

Identity and access management for growing teams.

NexDesk designs and operates the identity layer: Entra ID or Okta as the directory of record, single sign-on across your application estate, conditional access policies, and automated joiner-mover-leaver provisioning. Most small-business security incidents begin with an account that should have been closed, an over-permissioned role, or multi-factor authentication that was never enforced. Identity is the highest-leverage control available to a company of this size.

WHO THIS IS FOR
  • →Companies already on Okta, Entra ID, or JumpCloud who need someone who understands the platform past user creation.
  • →Teams running Active Directory + Microsoft 365 hybrid and trying to consolidate.
  • →Growing orgs where SCIM provisioning, group policy, and conditional access have become full-time work no one owns.
  • →Companies passing a first SOC 2 audit and getting identity findings on the exit call.
WHAT WE MANAGE
Identity platforms
  • · Okta administration
  • · Microsoft Entra ID (Azure AD)
  • · JumpCloud
  • · Active Directory / DCs
  • · Google Workspace identity
  • · Hybrid + migration
Access controls
  • · SSO for SaaS apps
  • · MFA rollout + enforcement
  • · Conditional access policies
  • · Privileged access controls
  • · Role + group design
  • · Break-glass accounts
Lifecycle automation
  • · SCIM provisioning
  • · Automated onboarding
  • · Automated offboarding
  • · Quarterly access reviews
  • · License reclamation
  • · Audit trail + exports
HOW WE WORK
Audit before we touch anything

The first deliverable is a written identity posture review covering every application, every provisioning method, every conditional-access rule and every service account. You receive the document whether or not the engagement continues, and it remains accurate because it describes what exists rather than what was intended.

Roles, not one-off exceptions

NexDesk builds a role model that maps to your actual organisation, with access provisioned through groups rather than granted individually. New starters receive a consistent entitlement set on their first morning, and leavers lose access across every connected system at once rather than application by application.

SCIM wherever possible

For the fifteen to twenty applications your company genuinely uses, NexDesk wires SCIM so that provisioning and deprovisioning run automatically from the directory. The remaining applications are covered by documented manual steps held in a runbook, so the long tail is slower rather than undefined.

MFA with escape hatches

Multi-factor authentication is enforced through conditional access using authenticator applications or hardware keys rather than SMS. Break-glass procedures are documented and tested, because an administrator locked out of the directory during an incident is a second incident.

FREQUENTLY ASKED
We're on legacy Active Directory. Should we migrate to Entra ID?
Usually yes, but depends. If you're fully cloud and remote, pure Entra ID is the target. If you have on-prem servers, printers, or apps that need Kerberos, keep a hybrid setup with Entra Connect until those dependencies retire.
Okta or Entra ID for a 50-person company?
Entra ID if you're already paying for Microsoft 365 Business Premium (it's included and covers most needs). Okta if you have a lot of non-Microsoft SaaS and want the best universal-directory experience. We help decide based on your actual app inventory.
Can you do a SOC 2 identity-controls package?
Yes. Identity is where the largest chunk of SOC 2 CC controls live — access reviews, provisioning, MFA, privileged access. We set up the controls, document them, and produce the artifacts your auditor asks for.
What if we already have an identity admin in-house?
Great — we augment rather than replace. Common patterns: we own on-call / after-hours coverage, cross-check policy changes, or handle app-integration heavy lifting while your admin owns strategy.

Ready to talk?

One conversation to scope what you have, what you're missing, and whether we're a fit. Managed plans start at $2,500/month.