NEW YORK CITY

One IT partner for your NYC business. Across every borough.

You need engineers who show up when the Midtown conference room WiFi cuts out, who know which ISPs actually work on your DUMBO block, and who can be at your Long Island City office before the day's over. Not a ticket queue in another time zone. Not an MSP that quietly stops covering Queens after 5pm. Live support in Slack or Teams for your team, real on-site coverage across all five boroughs, identity + cloud + security under one contract.

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WHERE WE OPERATE

Boroughs we serve

Same SLAs and same on-site coverage across all five. Bridge and tunnel travel is priced into managed plans, never a surprise line item.

Manhattan
Midtown, Financial District, Flatiron, SoHo, Chelsea, Upper East and West Sides.
Class-A towers with the usual strict COI and building-management requirements. We handle certificates of insurance, freight-elevator booking, and riser-closet access so your team doesn't have to.
Brooklyn
Downtown Brooklyn, DUMBO, Williamsburg, Bushwick, Sunset Park, Industry City.
Loft conversions and industrial buildings with mixed ISP options — Pilot Fiber, Verizon FiOS Business, Optimum. We scope the actual choices at your specific address before recommending anything.
Queens
Long Island City, Astoria, Jamaica, Flushing.
LIC is one of our densest client concentrations — the 7 and N/W lines put engineers on-site in 15 minutes from Midtown. Flushing bilingual client environments supported.
The Bronx
Mott Haven, Hunts Point, and the broader south Bronx commercial corridors.
Warehouse, logistics, and light-industrial clients with mixed on-prem and cloud footprints. On-site coverage matches Manhattan SLAs — no borough surcharge.
Staten Island
St. George, Stapleton, and industrial parks along the western shore.
Often underserved by Manhattan-first MSPs. Same-day dispatch via the Staten Island Ferry (25 min from Whitehall). Same SLAs, same pricing as every other borough.
WHY LOCAL MATTERS

Half the problems in a NYC office need someone standing there

A dead patch panel in a 40th-floor riser closet. A switch that needs power cycling. A new hire whose laptop shipped to the wrong tower. These aren't fixable over a screen share. Being an hour away, not a day, is why our clients stay. It's also why our engineers keep spare Cat6A patch cables on multiple subway lines.

We handle building coordination
COIs, freight elevators, building-manager sign-offs, tenant-improvement paperwork. We deal with the property team so your ops person doesn't have to.
We know your building's ISPs
Verizon FiOS Business, Optimum, Spectrum, Pilot Fiber, and the dark-fiber providers you'll need for anything serious. Availability varies by block — we scope your address before recommending.
Same-day dispatch
Manhattan-based engineers with express-train access to every borough. Same-day on-site for critical issues. Ferry and bridge travel priced into the plan.
WHAT WE MANAGE

Full-stack IT, one team

Every managed customer gets the whole stack — not a la carte. You're paying for the integration, not the bullet points.

Live support in Slack or Teams
Opening a ticket is one message — no portal, no form. A real engineer replies in the same thread, under 5 minutes during business hours.
People operations
Onboarding, offboarding, access requests. SCIM'd to Okta / Entra ID so provisioning is automatic.
Endpoint fleet
Windows and Mac provisioning, patching, lifecycle. Intune, Jamf, JumpCloud.
Identity
Okta, Entra ID, JumpCloud, Active Directory. SSO, MFA, conditional access.
Cloud infrastructure
AWS, Azure. Cost audits, IAM discipline, backup you can actually restore from.
Cybersecurity
EDR (SentinelOne, CrowdStrike), firewall management, IDS/IPS, incident response.
Networking
LAN, Wi-Fi (UniFi, Meraki), VPN, site-to-site, ISP coordination.
QUESTIONS WE GET

Frequently asked

Do you actually serve all five boroughs equally?
Yes. On-site coverage and SLAs are the same across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. No borough tax on pricing, no SLA carve-outs.
What's a typical on-site response time?
Same day for critical incidents, next business day for standard requests. Emergency dispatch (nights/weekends) available; quoted per-visit outside the managed plan.
Do you coordinate with building management?
Yes. Manhattan office buildings especially have strict access rules — we handle certificates of insurance, freight-elevator booking, and building-manager sign-offs so your team stays out of it.
What's the minimum spend?
$2,500/month for managed services. That's a deliberate floor so we can deliver the full stack — managed platform, on-site coverage, escalation — rather than spread thin across ticket-only accounts.
Which ISPs and building infrastructure do you work with?
Verizon FiOS Business, Optimum, Spectrum, Pilot Fiber, and the usual dark-fiber providers on request. We do ISP scoping, install coordination, and low-voltage cabling for new offices and moves.
Are you only for tech startups?
No. Our NYC book covers professional services, healthcare-adjacent, non-profits, retail HQs, and creative agencies. The common thread: 20–200 employees, mixed Windows/Mac, and a real interest in identity and security.

Talk to a local IT team

One conversation to scope what you have, what you're missing, and whether we're a fit. Managed plans start at $2,500/month; standalone projects quoted separately.

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