NETWORK

Something is wrong with the network. We find out what.

Slow LAN. Random VPN drops. VoIP calls that echo. A printer that goes offline at 4pm on Tuesdays for no discoverable reason. Someone rebooted the router again and it worked for a day. That's not diagnosis — that's a coin flip. We put actual instruments on the wire and tell you what's really happening.

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THE SITUATION

You've got a mixed office — Windows and Mac, wired and Wi-Fi, VoIP, a couple of servers still on-prem, three ISP-provided modems nobody's touched in years, and a firewall whose config nobody remembers. Somewhere in that stack, something is wrong. It shows up as slow SharePoint syncs, stuttering Teams calls, or a VPN that disconnects the CFO twice a week.

The person who set the network up left. Documentation is a photo of a whiteboard from 2022. The firmware on the switches is three years out of date. Meanwhile, an ISP tech has been dispatched three times and each time said the line is fine.

You need someone to actually diagnose it — not guess, not reboot, not upsell.

HOW WE FIX IT
01
Baseline the current network
We walk the closet. Inventory switches, firewall, WAP, patch panels, any weird USB WiFi dongles somebody plugged in during COVID. Capture the running config on every managed device. Then run 24-48 hours of monitoring so we see the actual traffic pattern — not just what's happening while we're standing there.
02
Prove what the failure is
Packet captures at the affected devices and at the firewall. Interface counters. DNS response-time analysis. QoS queues. Whatever it takes to move from 'it feels slow' to 'the switch on floor 3 is dropping 4% of packets on port 12 because the cable was punched down wrong in 2019.'
03
Fix it
Sometimes the fix is a config change. Sometimes it's replacing one bad patch cable. Sometimes it's replacing the whole switch stack. We recommend the smallest change that actually solves the problem — and document what and why so the next person can maintain it.
04
Hand off documentation
Network diagram, IP scheme, VLAN plan, firewall rulebase with comments, port map, DHCP scopes, DNS records. Living documentation, exported to whichever tool you actually use.
WHAT YOU GET
  • ●Written baseline of current network state
  • ●Packet captures + interface counters as evidence
  • ●Root-cause report (what was actually broken)
  • ●Executed remediation (config, cable, or hardware)
  • ●Firmware updates on all managed devices
  • ●Firewall rulebase cleanup + comments
  • ●Network diagram + IP/VLAN documentation
  • ●Optional: ongoing monitoring in a managed plan
HOW THE ENGAGEMENT WORKS
Diagnostic project or managed engagement

For a one-off problem: fixed-price diagnostic engagement — audit + report + remediation quote. For ongoing reliability: managed plan includes continuous monitoring, change management, and firmware lifecycle.

Timeline

Audit + diagnosis: 3-5 business days. Remediation: same day for simple config fixes; 1-2 weeks for hardware swaps or cable work. Emergencies (production outage) get on-site same day.

Rough cost

Diagnostic engagements start around $2,500. Hardware and cable work quoted after the audit. Ongoing managed networking is bundled into the base managed plan ($2,500/mo minimum).

QUESTIONS WE GET
Do we have to be on a managed plan to hire you for this?
No. One-off diagnostic + remediation is a common project engagement. If you want ongoing coverage after, we'll offer a managed plan. If not, we hand off documentation and go.
How is this different from what our ISP does?
The ISP proves their circuit is fine to their demarcation point. We prove what's happening from your ISP handoff through your firewall, switches, cables, and endpoints. Most 'ISP problems' turn out to be inside the office.
Can you work with our existing gear?
Yes. We support Cisco, Meraki, Fortinet, Palo Alto, Ubiquiti, Aruba, Juniper. If your gear is truly beyond its useful life we'll say so — but we don't push replacements to hit a hardware margin.
What about VoIP-specific issues?
Same diagnostic approach with jitter/loss/MOS-score measurements. Most VoIP problems are QoS or bufferbloat, not the phones. We tune it at the router.
Do you handle VPN and remote-access reliability?
Yes — SSL VPN (FortiClient, GlobalProtect, AnyConnect), site-to-site IPsec, and modern SASE deployments (Cloudflare Access, Twingate).
RELATED
Wi-Fi signal problems→Infrastructure optimization→

Want this handled?

Tell us what's happening. We'll reply the same business day with an honest scope and a realistic price.

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